Shipping & Delivery

SHIPPING & DELIVERY

 

All customers have the option of selecting their shipping method at checkout. Shipping FAQs are also provided below.

Note: The following timelines DO NOT apply to orders shipping to APO/FPO and International addresses.

Orders are processed Monday-Friday (excluding holidays). Custom wig orders including all units that need special services such as coloring and styling have a 10-14 business day turnaround. Although we strive to ship before said date, please be mindful that these are customized items.

FREQUENTLY ASKED QUESTIONS

WHERE CAN I SHIP MY ORDER?

Orders can be shipped within the continental US, Alaska, Hawaii and to AFO/FPO Addresses and international addresses. 

HOW DO I GET FREE SHIPPING?

Free priority shipping is automatically applied for orders over $350. Free shipping applies only to orders shipped within the United States.

 WHEN EXACTLY WILL I RECEIVE MY ORDER?

Orders are processed Monday-Friday (excluding holidays). Products have a 3-5 day expected turnaround time. Custom wig orders including all units that need special services such as coloring and styling have a 10-14 business day turnaround. Although we strive to ship before said date, please be mindful that these are customized items and require more time.

CAN I CHECK ORDER STATUS OR TRACK SHIPPING?

Tracking information will be provided via email once the order ships. Your order can then be tracked via UPS or USPS.

 CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

The shipping address on an order cannot be changed after the order is placed. If the address you provided is invalid, you must cancel the order to complete a new order transaction. Payments are processed using PayPal. Under the Buyer Protection Program that helps prevent fraudulent activity, we must only ship to the shipping address that matches the billing address or registered in the account.